We have highly qualified flower shops nationwide, for this reason we offer a satisfaction guarantee. If the delivered product does not meet the quality expectations of our customers, the buyer must inform within a maximum period of 48 hours after delivery, the disagreement with the service via email, chat, whatsapp or by phone. Keep in mind that to file a claim we will request photographs in which the delivered product can be clearly seen, in order to determine the cause or reason that has generated this event and to be able to offer a response to solve the problem. Subsequently, if these meet the requirements and if the product shows any quality-related irregularity from the moment of production, we proceed to replace the product.
We guarantee the delivery of the order on the required date, thanks to our wide network of florists we have the best delivery times in Colombia. deliveries are made “During the Day”. This as long as all the delivery data is correct and a person is available to receive it at the requested address.
All the personal data provided is for the exclusive use of DaleRosas and is only used for the provision of the service. Our system does not store information regarding electronic payments, our database only stores information regarding the order delivery data and this is handled confidentially for the safety of our clients.
Time required for delivery
We make deliveries the same day you request your order as long as it is requested before 4:00 p.m. – 4:00 p.m. (Local Time), deliveries are made “During the Day” selected, we do not handle specific schedules or ranges of delivery, on Sundays and holidays we do not have service. In high seasons such as Mother’s Day, Valentine’s Day, Women’s Day or Love and Friendship Day, we recommend making the purchase 3 days in advance so that it will not present setbacks.
We deliver to the following cities
Abrego – Norte de Santander, Acacias – Meta, Aguachica, Aguazul, Arbelaez – Cundinamarca, Armenia, Barbosa – Santander, Barichara, Barrancabermeja, Barranquilla, Bello, Bogotá D.C., Bucaramanga, Buga, Bugalagrande, Cajicá, Calarcá, Cali, Candelaria – Valle del Cauca, Carmen de Viboral, Cartagena, Cartago, Cereté, Chia, Cienaga de Oro – Cordoba, Chiquinquirá, Chinchiná, Circasia, Cota, Corozal, Cucuta, Duitama, Dosquebradas, El Rosal – Cundinamarca, Envigado, Espinal, Facatativá, Flandes, Floridablanca, Fuente de Oro – Meta, Funza, Fusagasugá, Garzón, Girardot, Girón, Granada – Meta, Güepsa – Santander, Ibagué, Ipiales, Itagüí, Jamundí, La Tebaida – Quindio, La Virginia – Risaralda, Los Patios – Norte de Santander, Maicao, Madrid – Cundinamarca, Manizales, Marinilla, Melgar, Medellín, Moniquirá – Boyacá, Montenegro – Quindio, Monteria, Mosquera, Neiva, Nobsa, Ocaña, Paipa, Palmira, Pamplona, Pasto, Planeta Rica, Pradera – Valle del Cauca, Pereira, Piedecuesta, Pitalito, Popayán, Puente Nacional – Santander, Quimbaya – Quindio, Ricaurte, Rio de Oro – Cesar, Rio Frío – Valle del Cauca, Riohacha, Rionegro – Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Quilichao, Santa Rosa de Cabal, Sibaté, Silvania – Cundinamarca, Sincelejo, Soacha, Socorro – Santander, Sogamoso, Soledad – Atlántico, Subachoque, Supía, Tabio, Tenjo, Tibasosa, Tocancipá, Tuluá, Tunja, Turbaco – Bolivar, Ubaté, Valledupar, Villa de Leyva, Villa del Rosario – Norte de Santander, Villamaria – Caldas, Villavicencio, Yopal, Yumbo, Zipaquirá.
In the purchase process, the store automatically liquidates the cost of the home, which varies according to the city of delivery.
All about our accessories
Additional products, such as balloons, stuffed animals, chocolates, wines and spirits, are NOT sold independently, these products are only part of the accompaniment to flower arrangements.
The elements that make up the floral design such as bases, ornaments, boxes, wines, chocolates, balloons, stuffed animals, flowers, foliage and colors, may differ in the product shown, and these are subject to any changes required according to availability in the delivery city, however we do our best to please our customers even in the smallest details.
We handle different 100% safe and reliable means of payment so that you can make the purchase from anywhere in the world. You can pay with Credit and Debit Cards with entities such as ePayco and Paypal, transfers or Bank Consignments to Bancolombia, BBVA, Daviplata or Nequi and Cash Giros, Super Giros or Western Union.