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Frequently ask Questions

What days do you deliver? We deliver from Monday to Saturday, Sundays and holidays do not have service.

How is the buying process work? The purchase process is very easy and simple to follow and mostly consists of the following steps:

- Choose the flower arrangement you want to send click "Add to Cart", you can also choose an additional product to enlarge your order if you want by selecting "Continue Shopping" or go directly to paying selecting "Proceed to checkout"

- Register if you're a new customer.

- Indicates details below. (Name, address, city delivery, telephone and message or dedication) can change the billing address arrow to remove the "Use the shipping address also for billing".

- Check all order details, choose the delivery date and accept the "Terms and Conditions of Sale", to accept the "terms of purchase" you can see payment options.

- Choose and make payment through the medium that suits you.

- As soon as the payment is confirmed, we indicate in our order number. This is important to keep this number for any subsequent verification.

Why should I trust my order DaleRosas.com? Because our products are of excellent quality at the best prices, also because we provide satisfaction guarantee. Our payment system is safe. If for any reason you are not satisfied with your order please Give us know and we'll gladly give you a prompt and satisfactory solution.

Does cost of shipping my order? The observed prices have already included the cost of the address within the urban perimeter in most cities, however, in the list of "delivery cities" we have some intermediate cities in which we do not have headquarters, so we must send the design from any city or nearby municipality, please check before making the purchase or contact us to verify if the place of delivery has additional cost.

What before I apply for my order? We deliver the same day you request your order as long as it is requested before 16:30 hours - 4:30 p.m. (local time), deliveries are made "during the day" selected, we do not handle specific schedules or ranges of delivery, on Sundays and holidays we do not have service. In high seasons such as Mother's Day, Valentine's Day, Women's Day or Love and Friendship Day we recommend you make the purchase 3 days in advance so that it will not present any setbacks.

In what currency I can make the payment? Prices are given default in Colombian Pesos. The store also allows you to pay in US Dollars, simply choose the currency with which you want to pay on the top left.

I can change the language of the shop? The store displays by default the Spanish language, if you want you can change the language to English in the top left.

What forms of payment handled? You can pay your order from anywhere in the world using all credit and debit cards through Paypal and ePayco. DaleRosas.com not charge any additional fee using this payment system. Likewise, if you do not have electronic payment you can also make a turn through entities Wester Union or Money Gram. (Data Giro find them at the end of the checkout process). If you are located in Colombia you can also make payment by deposit in Bancolombia, BBVA or perform spin through Efecty entity - Servientrega. (Data transfer or appropriation find them at the end of the checkout process).

Do I have problems when ordering? If you have any problems when you place your order you can contact through our chat (what you see on the bottom right), one of our consultants will be attentive to answer your questions. You can also communicate by phone or e-mail on which we will respond as quickly as possible.

How if you have received my order? Once payment is made, you will receive a confirmation of your order via email with the details of the purchase. If you do not see in your inbox, please check tray unwanted or spam. We recommend you have your order number for any concerns that may arise regarding your order.

What if no one was home at the time of delivery? DaleRosas.com try to make delivery on the date indicated. If so that nobody finds not possible to leave the floral arrangement will take and return again later. If the second attempt is also unsuccessful our florist will contact the recipient to arrange delivery. Similarly, and in particular cases will have the option to deliver the flower arrangement to a third person as a neighbor, doorman, desk clerk, etc. that is convenient to handle the transmission to the final recipient.

Is it safe to shop with debit or credit card? Buy in our website is completely safe since payment with credit or debit card is made with specialized suppliers (ePayco - Paypal) who used the highest standards of safety. We do not store on our servers any information regarding your credit or debit card.

How do I know if my order was delivered correctly? Upon completion of the study, we will inform you via email that your order has been delivered. If you have knowledge that your order has not reached the addressee, we ask what do we know asap stating your name and order number or by calling the numbers listed on contact information.

Cities of Delivery:

Deliveries conducted only in the Following Cities:

Acacias, Aguachica, Arauca, Armenia, Barbosa - Santander, Barrancabermeja, Barranquilla, Bogotá, Bucaramanga, Buenaventura, Buga, Cali, Caucasia, Cartagena, Cartago, Chaparral - Tolima, Chía, Chiquinquirá, Cúcuta, Duitama, Envigado, Espinal, Facatativá, Florencia, Funza, Fusagasugá, Garzón - Huila, Girardot, Granada - Meta, Ibagué, Ipiales, Itagüí, Jamundí, La Dorada, Leticia, Maicao, Manizales, Mariquita, Medellín, Montería, Neiva, Ocaña, Paipa, Palmira, Pamplona, Pasto, Pereira, Piedecuesta, Pitalito, Popayán, Riohacha, Rionegro - Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Qulichao, Santa Rosa de Cabal, Saravena, Sincelejo, Soacha, Sogamoso, Socorro, Supía - Caldas, Tame, Tuluá, Tumaco, Tunja, Ubaté, Valledupar, Villavicencio, Yopal, Zipaquirá.

Transport Surcharge in the Following Cities: (Please contact us before buying to meet the additional pay value).

Aguazul, Cajicá, Calarcá, Circasia, Floridablanca, Girón, Soledad – Atlántico.


cordially,

DaleRosas.com team