Terms and conditions of use:
DaleRosas.com has highly qualified florists nationwide, for this reason we offer satisfaction guarantee. If the delivered product does not meet the quality expectations of our customers, the buyer must report no later than 48 hours after delivery, the dissatisfaction of service via email or phone. Note that to file your claim will request photographs which clearly shows the deterioration of the product to determine how to fix the situation. Then if they meet the requirements, DaleRosas.com agrees to replace the product.
DaleRosas.com guarantee delivery of the order by the required date, thanks to our wide network of florists have better delivery times in Colombia. We handle an average delivery between 3-5 hours depending on the complexity of city traffic. This provided all delivery details are correct and someone available to receive the requested address is located.
Time Required for Delivery
We deliver the same day you request your order as long as it is requested before 16_30 hours. - 4:30 p.m. (local time), deliveries are made "during the day" selected, we do not handle specific schedules or ranges of delivery, on Sundays and holidays we do not have service. In high seasons such as Mother's Day, Valentine's Day, Women's Day or Love and Friendship Day we recommend you make the purchase 3 days in advance so that it will not present any setbacks.
Guarantee of Confidentiality
All of the personal data are used exclusively DaleRosas.com and is only used for the service. Our system does not store any information about electronic payments, our database only stores information regarding your order and this is handled confidentially to the safety of our customers.
Just make Deliveries in the Following Cities:
Acacias, Aguachica, Arauca, Armenia, Barbosa - Santander, Barrancabermeja, Barranquilla, Bogotá, Bucaramanga, Buenaventura, Buga, Cali, Caucasia, Cartagena, Cartago, Chaparral - Tolima, Chía, Chiquinquirá, Cúcuta, Duitama, Envigado, Espinal, Facatativá, Florencia, Funza, Fusagasugá, Garzón - Huila, Girardot, Granada - Meta, Ibagué, Ipiales, Itagüí, Jamundí, La Dorada, Leticia, Maicao, Manizales, Mariquita, Medellín, Montería, Neiva, Ocaña, Paipa, Palmira, Pamplona, Pasto, Pereira, Piedecuesta, Pitalito, Popayán, Riohacha, Rionegro - Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Qulichao, Santa Rosa de Cabal, Saravena, Sincelejo, Soacha, Sogamoso, Socorro, Supía - Caldas, Tame, Tuluá, Tumaco, Tunja, Ubaté, Valledupar, Villavicencio, Yopal, Zipaquirá.
Transport Surcharge in the Following Cities: (Please contact us before buying to meet the additional pay value).
Aguazul, Cajicá, Calarcá, Circasia, Floridablanca, Girón, Soledad – Atlántico.
The elements such as flower arrangement, vases, ornaments, boxes, wine, chocolates, balloons, flowers and colors may differ on the product displayed, and they are subject to any changes required depending upon availability in the city of delivery, without But we do our best to please our customers even in the smallest details.
Additional products, such as balloons, stuffed animals, chocolates, wines and spirits, NO sold separately, these products only part of the accompaniment of floral arrangements.
Due to the health emergency and quarantine that is currently occurring in the country on the Covid-19, your initial delivery date may be advanced or postponed if necessary by our company without prior notice. Deliveries are made in the "course of the day" without specific schedules.
In the same way, the floral designs can come to present variations in flowers, colors, bases, fruits and additional products such as balloons, stuffed animals and chocolates since the floral supply is being received in a very limited way and commerce in general is closed, we appreciate your understanding.